A successful website is one that’s updated regularly with new content and, as the business evolves, new features. We have a range of support and maintenance solutions to help you achieve this. From content changes to training to security updates, we have it all covered so you can focus on what you do best, running your business. Our retainer packages can take the uncertainty of costs out of the equation, with one single monthly cost.
Why is support and maintenance so important?
Your website sits at the heart of your digital marketing strategy, with such a critical role to play, it’s important to ensure it’s always up to the job. Our support and maintenance services take the hassle out of keeping your website fresh with up-to-date relevant content that your visitors and search engines love.
We offer a range of services from simple training and support packages to full hands-free management letting you select the level of support that works for you.
What is website support?
Website support covers day to day help with your website, we are here to provide support with making updates or changes to the content or site design itself. We can also offer ongoing help and training helping you and your team to make the most out of your site, from ad hoc support to regular reviews. If needed we can fully update the site with new content, blogs or images as directed, this takes the time and hassle out of running a website.
If your website has any advanced features such as e-commerce or booking systems, we will provide help and support with this as well. This means you can ensure your visitors get a smooth professional experience.
What is website maintenance?
Website maintenance is an ongoing task, it covers keeping your website, its plugins and core up to date with the latest security updates. We do this on a regular basis to make sure all of our sites are safe and secure. Part of this process includes regular website backups and optimisations such as clearing out old posts and media.
By keeping websites constantly updated and running efficiently we reduce the chances of downtime and ensure the website is running smoothly.
Part of the service includes ongoing support with website optimisation, we regularly review the website alongside your business goals and help to make incremental changes to improve the conversion rates and impact of your website. This can be simple copy changes, design modifications or a comprehensive review of the metadata for SEO purposes.
Once a review has been completed, we will work with you to plan in the necessary work, making sure there is time for ad hoc changes or blog/news publications.
Website visitor analytics
We can provide detailed visitor analytics to help guide you when making decisions about your website. Being able to see the pages/posts your visitors are looking at, and which are most popular, will show you the areas to focus on.